Terms & Conditions for Treatments
Project Pamper Ltd – Terms and Conditions for Treatments
Company Number: 16674059
Email: hello@projectpamper.co.uk
Website: www.projectpamper.co.uk
These Terms and Conditions form the basis of the agreement between you and Project Pamper Ltd (“we”, “us”, or “our”) for the provision of massage, nail, and wellness treatments (“treatments”). By booking a treatment, you agree to the following terms.
1. Bookings and Payments
All bookings must be made via our secure online booking system (Wix).
Full payment or deposit (where applicable) is required at the time of booking.
We accept all major credit and debit cards, Apple Pay, and Google Pay.
Your appointment will be confirmed by email once payment has been received.
No treatment will be carried out without full payment.
2. Confirmation of Appointments
Appointments are confirmed only upon receipt of payment.
If payment is not received, your appointment will not be secured.
We may contact you to verify details or reschedule if necessary (e.g. therapist availability or operational changes).
3. Cancellations and Rescheduling
The following cancellation terms apply to all bookings:
• 48 hours or more notice: If you cancel your appointment at least 48 hours before your scheduled time, your deposit will be fully refunded.
• Less than 48 hours notice: If you cancel within 48 hours of your appointment, Project Pamper Ltd reserves the right to charge 50% of the total booking value.
• Within 1 hour or no-show: If you cancel with less than 1 hour’s notice or do not attend your appointment, Project Pamper Ltd reserves the right to charge the full treatment amount (100% of the booking value) regardless of payment method.
These cancellation procedures apply for any reason, including reasons beyond your control, and are in place to ensure that all of our therapists are fairly compensated for their time.
4. Late Arrivals and No Shows
We advise you to arrive at least 10 minutes before your scheduled appointment to allow time to prepare and complete your consultation form.
If you arrive late for any reason, your treatment time may be reduced to avoid affecting subsequent clients, but the full treatment fee will still apply.
Arrivals later than half of the scheduled treatment duration will be treated as a no-show, and you will be charged 100% of the total booking value regardless of payment method.
5. Health, Medical, and Safety Information
All clients must complete a pre-treatment consultation form before each session.
It is your responsibility to disclose any relevant medical conditions, allergies, injuries, or pregnancy.
We reserve the right to refuse, postpone, or adapt any treatment if it is deemed unsafe or unsuitable based on the information provided.
6. Pregnancy and Postnatal Treatments
For safety and insurance reasons, pregnancy treatments are currently unavailable. We may offer dedicated prenatal treatments in future once certified therapists are in place.
If you have had surgery (e.g. a C-section), you must wait at least eight weeks post-surgery and may be required to provide a GP or midwife consent letter.
7. Age Policy
Clients under the age of 18 must be accompanied by a parent or legal guardian.
Written consent must be provided before treatment.
We reserve the right to refuse service if appropriate consent or supervision is not provided.
8. Professional Conduct and Client Behaviour
We are committed to maintaining a safe, respectful, and inclusive environment for both clients and therapists.
Any form of inappropriate behaviour, including aggression, harassment, or sexual remarks, will result in immediate termination of the session without refund and may result in permanent refusal of service.
9. Therapist Requests and Substitutions
You may request a specific therapist at the time of booking, and we will do our best to accommodate your preference.
However, therapist availability cannot be guaranteed.
All of our therapists are fully qualified, insured, and trained to deliver consistent, professional care.
10. Hygiene and Safety Standards
We follow strict hygiene and sanitisation protocols.
All tools and equipment are sterilised between clients or are single-use and disposed of responsibly.
Clients with contagious skin, nail, or fungal conditions may be refused treatment to protect client and staff safety.
11. Accessibility and Adjustments
We aim to make our services accessible and inclusive for all clients.
Please contact us in advance if you have any accessibility needs, mobility issues, or specific adjustments we can make to support your comfort and wellbeing.
12. Insurance and Professional Standards
Project Pamper Ltd is fully insured for all treatments provided.
Evidence of insurance and therapist qualifications is available upon request.
13. Personal Belongings and Liability
Please keep personal belongings with you at all times.
We do not accept responsibility for the loss or damage of personal items while on our premises.
Our total liability for any claim is limited to the amount paid for your treatment, except in cases of personal injury or death caused by our negligence.
14. Governing Law and Jurisdiction
These Terms and Conditions are governed by the laws of England and Wales.
Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
15. Gratuity
All gratuities (tips) go directly to your therapist as a token of appreciation for their service.
For couples’ treatments, any tips received are split equally between the two therapists.
16. Privacy and Data Protection
We take your privacy and the protection of your personal data seriously.
All personal and health information collected through consultation forms or our booking system is processed in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
• Your data is used only for the purposes of providing safe and effective treatments, managing appointments, and complying with legal and insurance requirements.
• We do not share your data with third parties except where required by law or with your explicit consent.
• Consultation forms and client records are stored securely and retained for the period required by our insurers (typically seven years).
• You have the right to access, amend, or request deletion of your personal data at any time by contacting us at hello@projectpamper.co.uk.
By submitting your personal information and booking a treatment, you consent to our use of your data in accordance with this Privacy and Data Protection policy.
By booking a treatment with Project Pamper Ltd, you confirm that you have read, understood, and agree to these Terms and Conditions.