FAQ — Everything You Need to Know
We’ve gathered some of the most common questions to help you feel prepared, comfortable and confident when visiting Project Pamper. If you can’t find what you’re looking for, just get in touch — we’re always happy to help.
Opening & Bookings
When will the studio open?
Our Hackney studio is currently being renovated and will open in early 2026. Join our mailing list to receive updates, launch news and early access to bookings.
How do I book an appointment?
Online booking will open closer to our launch date. For now, you can register your interest and be the first to hear when appointments become available.
Do you accept walk-ins?
We recommend booking in advance to secure your preferred time and therapist. Limited walk-in availability may be offered depending on the day.
What happens if I’m running late?
To keep the day running smoothly, your treatment may need to be shortened if you arrive late. The full fee will still apply.
Cancellations & Payments
What is your cancellation policy?
You can cancel or reschedule up to 24 hours before your appointment. Cancellations made with less notice may be charged the full treatment cost.
What payment methods do you accept?
We’ll accept debit and credit cards, Apple Pay, Google Pay and online payment when booking.
Do you sell gift vouchers?
Yes — digital and physical gift vouchers will be available before we open. They make a thoughtful treat for someone who deserves a moment of calm.
Our Treatments
What nail treatments do you offer?
Our manicure menu includes Refresh, Express, Signature and Ultimate treatments — all focusing on natural nail health and high-quality finishes.
Do you offer gel removal?
Yes. We’ll provide safe and gentle gel removal as an add-on or standalone service.
What massage therapies do you offer?
Choose from aromatherapy, deep tissue, hot stone, herbal compress, foot sauna and reflexology. Each treatment can be tailored to how you’re feeling on the day.
Do you offer pregnancy massage?
Not at launch. Pregnancy massage requires specialist training — once our certified therapists join the team, we’ll update our menu.
Can I request a specific therapist?
Yes. When booking opens, you’ll be able to choose your preferred therapist if they’re available.
Before Your Visit
How early should I arrive?
Please arrive 10 minutes before your appointment to complete your consultation form and enjoy a calm start.
What should I wear for my massage?
Wear whatever makes you feel comfortable. Towels and professional draping are used throughout your treatment.
Can I visit if I have a medical condition?
Yes. Some conditions may require GP approval, so please let us know in advance so we can advise you safely.
Finding Us
Where are you located?
You’ll find us at 391 Hackney Rd, London E2 8PP.
How do I get there?
Located in the heart of East London’s creative corridor, just a short stroll from Columbia Road and Broadway Market.
By Train
Cambridge Heath (Overground): 4-minute walk.
Hoxton (Overground): 10-minute walk via Hackney Road.
Bethnal Green (Central Line): 12-minute walk. Head north up Cambridge Heath Road and turn left onto Hackney Road.
By Bus
The following buses stop almost right outside our door (Stop: Cambridge Heath Station or Pritchard’s Road):
26 / N26 (Victoria to Hackney Wick)
55 / N55 (Oxford Circus to Leyton)
L3 (Great Portland St to Little Ilford)
On Foot
We are perfectly positioned for a weekend stroll:
5 mins from Columbia Road Flower Market.
10 mins from Broadway Market & London Fields.
15 mins from Shoreditch High Street.
Parking: O2 Centre car park + metered street parking nearby
Is the studio accessible?
Our main treatment areas are accessible, however there are steps leading to it, which means the space is not fully step-free. If you have specific access needs, please let us know — we’ll do our best to support you.
About Project Pamper
Are you a social enterprise?
Not yet. We’re starting as a nail and massage studio with a strong community focus, and plan to grow our social impact over time.
How will you support young people?
We will hire young people with limited experience and provide on-the-job training to help them gain skills and confidence.
Will you work with charities?
Yes. We aim to partner with local charities to reach young people who could benefit from employment opportunities.
Do you offer discounted treatments?
We will offer discounted options for under-privileged groups once the studio is open and running.
What makes Project Pamper different?
We combine quality treatments with a commitment to helping young people grow — creating a space that cares for both individuals and the community.