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Privacy Policy

Project Pamper Ltd – Privacy Policy
Company Number: 16674059
Email: hello@projectpamper.co.uk
Website: www.projectpamper.co.uk

 

Project Pamper Ltd (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data.
This Privacy & Cookies Policy explains how we collect, use, and protect your information when you visit our website, make a booking, or purchase a product or gift voucher.

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1. Information We Collect

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We may collect the following types of information:

1.1. Personal Information

  • Name, address, phone number, and email address

  • Date of birth and gender (where relevant for consultation)

  • Payment and billing details (processed securely via Wix or Stripe)

  • Booking history and treatment preferences

  • Gift voucher details

1.2. Health Information (Special Category Data)

Medical conditions, allergies, injuries, and pregnancy information provided on consultation forms
This information is collected only when relevant to the treatment being provided and is handled confidentially.

1.3. Website and Technical Information

IP address, browser type, device data, and website usage statistics collected through Wix and Google Analytics cookies.

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2. How We Collect Information

We collect data when you:

  • Book a treatment or purchase online through our Wix platform;

  • Complete a client consultation form before treatment;

  • Contact us by email, phone, or social media;

  • Sign up to our newsletter (if applicable); or

  • Browse our website, which uses cookies and analytics tools.

 

3. How We Use Your Information

We use your data to:

  • Process bookings, purchases, and payments;

  • Provide treatments safely and effectively;

  • Contact you regarding your appointment or order;

  • Manage our business operations, record keeping, and insurance obligations;

  • Send occasional service updates, offers, or wellness tips (only if you’ve consented to marketing).

  • We will never sell your personal data to third parties.

 

4. Legal Basis for Processing

We process your information under the following lawful bases:

  • Contractual necessity: to fulfil your booking, treatment, or product order.

  • Legitimate interest: to improve services, manage business operations, and prevent fraud.

  • Consent: for optional marketing communications.

  • Legal obligation: to comply with tax, insurance, or health and safety laws.

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5. Data Sharing and Third Parties

We share data only when necessary to provide our services, such as with:

  • Wix – for website hosting, booking management, and payment processing.

  • Payment providers – such as Stripe, PayPal, or Apple Pay.

  • Delivery partners – to fulfil retail or dropshipping orders.

  • Insurance providers – if required for treatment records.

All third parties are GDPR-compliant and process your data securely on our behalf.

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6. Data Retention

We retain:

  • Consultation and treatment records for 7 years (as required by insurance).

  • Financial and booking records for 6 years (for accounting and tax compliance).

  • Marketing contact details until you opt out or unsubscribe.

When your data is no longer required, it is securely deleted or anonymised.

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7. Your Rights

You have the right to:

  • Access a copy of the personal data we hold about you;

  • Request correction or deletion of your information;

  • Withdraw consent for marketing at any time;

  • Object to certain processing activities;

  • Lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

To exercise any of these rights, please contact hello@projectpamper.co.uk.

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8. Data Security

We use appropriate technical and organisational measures to safeguard your data, including:

Encrypted connections (SSL) on our website;

Secure password-protected systems;

Restricted access to client data for authorised staff only.

If a data breach occurs, we will notify you and the ICO where legally required.

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9. Cookies Policy

Our website uses cookies to improve your browsing experience and analyse site traffic.
Cookies are small files stored on your device by your browser.

We use:

  • Essential cookies – to enable secure checkout and booking functions.

  • Analytics cookies – via Google Analytics, to understand how visitors use our site.

  • Marketing cookies – used only if you consent, to tailor offers and advertising.

You can manage or disable cookies through your browser settings at any time.
By continuing to use our website, you consent to our use of cookies as described here.

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10. Changes to This Policy

We may update this Privacy & Cookies Policy periodically to reflect business or legal changes.
The latest version will always be available on our website, with the date of last revision clearly stated.

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11. Contact Us

If you have any questions about this Privacy & Cookies Policy or how we handle your data, please contact us:

Project Pamper Ltd
Email: hello@projectpamper.co.uk

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By using our website, booking a treatment, or making a purchase, you confirm that you have read and understood this Privacy Policy.

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